Chunking Student Support Information

I'm amazed when I see DL students getting multi-page, ultra-wordy documents that provide important DL information - such as how to order books, how to use the CMS, where to get tutoring, etc. When we develop our courses (or train others to do so), we know that the best way to present online content is in chunks - or little bits of information at a time. So why don't we apply the same principles to our student support materials? General DL information should be provided in well-organized snippets, and should be redundant (mailing, emails, announcements within the course). Taking this one step alone pays big benefits in less student frustration, less helpcalls, and higher retention.